Last Updated: 24 November 2025
CasaVivé (“we”, “us”, “our”) operates a home décor subscription service based in Brisbane, Australia.
This Privacy Policy explains how we collect, use, and protect your information when you visit our website, sign up for updates, or use our subscription service.
We may collect the following types of information:
Full name
Email address
Phone number
Suburb or general location
Payment information (processed securely by third-party payment providers)
Delivery and pickup details
Pages visited on our website
Date/time of visits
Device and browser type
Form submissions (e.g., sign-up form, survey responses)
Style preferences
Pack selection information
Feedback or communication with us
We use your information to:
Deliver the décor subscription service
Contact you regarding deliveries, pickups, and pack refreshes
Manage your account and preferences
Improve our product offering
Send updates (only if you consent)
Process payments through secure, third-party processors
Prevent fraud or misuse of the service
We take reasonable steps to protect your information, including:
Secure storage of customer records
Encrypted payment processing (via payment providers, not stored by us)
Limited internal access to customer data
Protection against loss, misuse, or unauthorised access
However, please note that no system is 100% secure.
You use the service at your own risk.
We do not sell your data.
We may share your information with:
Payment processors (e.g., Stripe, PayPal)
Delivery partners (if used in the future)
Service providers who host our website or emails
These parties only receive information necessary to perform their service.
Our website may use cookies or similar technologies to:
Improve user experience
Analyse website traffic
Remember preferences
You may disable cookies in your browser settings.
You may request:
Access to the personal data we hold
Corrections or updates
Deletion of your information (unless required for service or legal purposes)
To opt out of marketing emails at any time
Contact details are below.
Our website may contain links to external websites.
We are not responsible for their content or privacy practices.
If you have questions about this Privacy Policy or your personal information, contact us at:
📧 casavive.au@gmail.com