📄 CASAVIVÉ — Privacy Policy

Last Updated: 24 November 2025

CasaVivé (“we”, “us”, “our”) operates a home décor subscription service based in Brisbane, Australia.

This Privacy Policy explains how we collect, use, and protect your information when you visit our website, sign up for updates, or use our subscription service.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

• Full name

• Email address

• Phone number

• Suburb or general location

• Payment information (processed securely by third-party payment providers)

• Delivery and pickup details

1.2 Usage Information

• Pages visited on our website

• Date/time of visits

• Device and browser type

• Form submissions (e.g., sign-up form, survey responses)

1.3 Customer Preferences

• Style preferences

• Pack selection information

• Feedback or communication with us

2. How We Use Your Information

We use your information to:

• Deliver the décor subscription service

• Contact you regarding deliveries, pickups, and pack refreshes

• Manage your account and preferences

• Improve our product offering

• Send updates (only if you consent)

• Process payments through secure, third-party processors

• Prevent fraud or misuse of the service

3. How We Store and Protect Your Data

We take reasonable steps to protect your information, including:

• Secure storage of customer records

• Encrypted payment processing (via payment providers, not stored by us)

• Limited internal access to customer data

• Protection against loss, misuse, or unauthorised access

However, please note that no system is 100% secure.
You use the service at your own risk.

4. Sharing Your Information

We do not sell your data.

We may share your information with:

• Payment processors (e.g., Stripe, PayPal)

• Delivery partners (if used in the future)

• Service providers who host our website or emails

These parties only receive information necessary to perform their service.

5. Cookies & Tracking

Our website may use cookies or similar technologies to:

• Improve user experience

• Analyse website traffic

• Remember preferences

You may disable cookies in your browser settings.

6. Your Rights

You may request:

• Access to the personal data we hold

• Corrections or updates

• Deletion of your information (unless required for service or legal purposes)

• To opt out of marketing emails at any time

Contact details are below.

7. Third-Party Links

Our website may contain links to external websites.
We are not responsible for their content or privacy practices.

8. Contact Us

If you have questions about this Privacy Policy or your personal information, contact us at:

📧 casavive.au@gmail.com