Last Updated: 24 November 2025

These Terms & Conditions govern your use of CasaVivé’s décor subscription service (“Service”).
By subscribing, you agree to all terms below.

1. Service Overview

CasaVivé provides curated home décor subscription packs delivered to customers on a monthly basis, with optional quarterly refreshes.
All décor items remain the property of CasaVivé unless otherwise specified.

2. Subscription Fees

• Subscription fees are charged per month, per décor pack.

• Pricing is displayed on the website and may change with notice.

• Payment must be made in advance.

3. Security Deposit

A refundable deposit may apply to cover:

• Loss

• Damage

• Missing items

• Excessive wear

The deposit amount will be shown at checkout or onboarding.

Deposit is refunded after:

• All items are returned

• Items pass inspection

• No outstanding fees remain

4. Deliveries & Pickups

• We deliver to selected suburbs within Brisbane.

• You must provide accurate delivery instructions.

• Missed delivery/pickup appointments may incur a small re-booking fee.

• You are responsible for the items once delivered.

5. Ownership of Items

All décor items remain the property of CasaVivé.
You must not:

• Resell

• Lend

• Alter

• Dispose of

• Use in unsafe ways

6. Care & Condition of Items

You must keep items in reasonable condition.
You agree to:

• Avoid water exposure

• Avoid placing items in outdoor areas (unless specified)

• Not use items around pets that may chew/soil them

• Keep items smoke-free

7. Damages, Loss & Fees

Fees may apply if:

• An item is returned significantly damaged

• An item is missing

• The pack is incomplete

• Items require deep cleaning

Minor wear is expected and does not incur a fee.

8. Pack Refreshes

Depending on your plan:

Quarterly Refresh:

• You may refresh selected items every 3 months.

• You return items selected for refresh; we deliver replacement items.

• Items must be returned on delivery day (or fees may apply).

On-Request Refresh:

• Available for an additional fee.

• Subject to inventory availability.

9. Cancellations

Monthly Subscription

• Can be cancelled anytime before the next billing cycle.

• You must return all items by the end of the billing period.

Early Cancellation

If you cancel mid-period:

• No partial refunds

• Items remain due for immediate return

10. Termination by CasaVivé

We may suspend or terminate your subscription if:

• Payments fail

• Items are repeatedly damaged

• You violate the terms

• Fraud or misuse is suspected

11. Liability

CasaVivé is not liable for:

• Personal injury caused by the misuse of décor items

• Damage to your property caused by improper installation

• Delays due to weather or access issues

• Any incidental or consequential loss

12. Changes to Terms

CasaVivé may update these Terms & Conditions.
Customers will be notified of any significant changes.

13. Contact Us

For help or questions:

📧 casavive.au@gmail.com